Everything You Need to Know for Clear, Confident Vision.
Learn what to expect with our premium eye care. Our services are designed to protect, enhance, and preserve your vision at every stage.
Eye Care Made Simple—Helpful Insights at Your Fingertips
Patient Information
Our comprehensive guide provides clear answers about your appointments and ongoing eye health—helping you feel confident and prepared for every step of your eye care journey.
Scheduling & Appointments
01.
How can I schedule an appointment?
Call our office or request an appointment online for a staff member to call you and schedule a visit. Visit our Locations page to find the most convenient office to call. You can also submit our quick Online Appointment Request Form and a staff member will contact you.
02.
What should I bring to my eye exam?
Please bring a valid picture ID, insurance card(s), a list of your current medications, and your previous prescription for glasses or contact lenses.
03.
How long does an eye exam typically take?
A routine eye exam typically takes 45 minutes to an hour.
Insurance & Payment Options
01.
What insurance plans do you accept?
We accept VSP, Davis Vision, EYEMED, Medicare, Spectera, Avesis, Superior, Tricare, Alabama Medicaid, VCP, BCBS, CIGNA, and Healthspring. VCI and FCE Members may only be seen in Florida locations. If your insurance is not listed, please call the office to inquire.
02.
What is the cost of an eye exam without insurance?
Our self-pay eye exams start at $99, and eyeglass packages start at $89. We offer a variety of frames to fit almost any budget.
03.
What types of payments do you accept?
We accept cash, debit cards, Visa, MasterCard, Discover, American Express, and CareCredit at all locations.
Patient Portal & Online Access
01.
How do I log in to the Patient Portal?
The Patient Portal gives you access to your records, orders, prescriptions, receipts, and more.
- New Patients: Use the username and temporary password given at your appointment to log in.
- Existing Patients: Use the credentials provided when scheduling. If you don’t have an appointment, call the office where you were last seen to receive your login details.
Eye Exams & Vision Health
01.
What’s involved in a comprehensive eye exam?
A comprehensive eye exam includes:
- Reviewing your medical history and medications
- Checking visual acuity and eye muscle movement
- Preliminary tests, including intraocular pressure (eye pressure)
- Refraction to determine lens power
- Eye health evaluation using a slit lamp
- Additional tests for medical conditions as needed
02.
How often should I have an eye exam?
A yearly exam helps monitor your vision and eye health long-term and can detect early signs of medical conditions.
03.
Is dilation necessary during an eye exam?
Yes, dilation allows the doctor to examine the back of your eye for signs of disease. While it doesn’t cause pain, you may experience light sensitivity and temporary blurriness up close.
04.
What are the signs of vision problems?
Signs of vision issues include:
- Blurry vision
- Loss of vision
- Crooked or distorted objects
- Poor night vision
- Light sensitivity
- Floaters or flashes of light
If you experience these symptoms, visit our Locations page to find an office and schedule an exam with us.
Eyewear & Contact Lenses
01.
Can I get prescription eyewear on-site?
Yes! All locations have an optical dispensary, where you can get glasses and adjustments. Walk-ins are welcome for quick repairs or ordering glasses with a valid prescription.
02.
Do you charge for a contact lens fitting?
Yes, the fee covers the initial visit, contact lens training, and follow-ups for 30 days. Additional charges apply for lens upgrades. We fit:
- Soft lenses & daily disposables
- Toric lenses (for astigmatism)
- Multifocal & multifocal toric lenses
- Gas permeable (hard) lenses
- Hybrid & scleral lenses for keratoconus
Children’s Eye Care
01.
At what age should children start having eye exams?
The American Optometric Association (AOA) and American Academy of Ophthalmology (AAO) recommend:
- First eye exam by age 1
- Follow-up before kindergarten (if no eye issues)
- Annual exams starting at age 3-4
Since 80% of learning happens through vision, early exams are crucial. A pediatrician's screening is not a substitute for a full exam by an optometrist.
Emergency & Specialized Eye Care
01.
What emergency eye care services do you offer?
We treat:
- Chemical exposure
- Eye infections
- Eye trauma & foreign objects
- Red or painful eyes
- Scratched cornea
- Sudden vision loss
- Floaters or flashes of light
If you have an eye emergency, please CALL one of our Locations immediately.
02.
Do you diagnose and treat glaucoma?
Yes, we monitor and manage glaucoma with:
- Prescription eye drops
- Regular intraocular pressure checks
- Advanced testing, such as ocular coherence tomography and visual field exams
Early detection is essential, as untreated glaucoma can lead to permanent vision loss.
03.
Do you offer treatment for cataracts?
Yes, our optometrists:
- Diagnose and monitor cataracts
- Manage symptoms for the best possible vision
- Refer you to a specialist for cataract surgery when necessary
- Provide post-surgery co-management with your eye surgeon
04.
What are the common causes of dry eye, and how can it be treated?
Dry eye occurs when the eyes don’t produce enough tears. Causes include:
- Autoimmune diseases (e.g., rheumatoid arthritis, lupus, Sjogren’s syndrome)
- Hormonal changes (menopause, pregnancy)
- Poor blinking habits or dry environments
- Contact lenses or medication side effects
Treatment options:
- Artificial tears or prescription eye drops
- Heat compression therapy
- Punctal plugs
- LipiFlow treatment
- Diet modifications